Refund Policy

Returns and Refunds Policy

Thank you for shopping at Tyrol Basin.

Please read this policy carefully. This is the Return and Refund Policy of Tyrol Basin.

Lift Tickets, Rentals, Gift Cards Return Policy

We do not issue refunds for Lift Tickets, Rentals, Gift Cards once the order is confirmed and the product is sent.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Pre-purchased lift tickets can be exchanged for the use of a different day for a fee of $10.

Season Pass Return Policy

Season passes can be refunded if Season Pass insurance was purchased at the time of your season pass purchase.  This plan is optional and can only be obtained at the same time as the purchase of the season pass.   For sickness or injury, we must be notified within 15 days of the injury/diagnosis by a physician’s written confirmation of disability and you must relinquish your pass at the same time. For valid reasons other than sickness or injury, the date for prorated refund will be determined as the date Tyrol Basin receives your season pass and request.  This pass refund insurance plan is subject to all provisions, exceptions, and limitations of the master agreement on file at Tyrol Basin’s office. No refunds on any pass for any reason without the season pass insurance plan.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 608-437-4135
  • By email: tyrol@tyrolbasin.com